When was the last time you were asked to do something you are not responsible for? Well, I have been many times. For instance, regarding a bill issued by a colleague from another department, or that the coffee machine is out of coffee – I did not simply walk away just because it is not my responsibility. How long does it take to pass a message to a colleague instead of simply telling client “Sorry, I cannot help you with this”? Does it take longer to open the coffee machine and fill it with fresh coffee beans than asking someone else to refill it?

Everyday situations may seem irrelevant to what we do for a living, however, from my humble experience, I have noticed that persons who care about people surrounding them are the ones who care about their clients and partners the most. Bringing two (or more) cups of tasty Mocha from an Italian cafeteria to an early morning meeting, double-checking to make sure that the client will be satisfied with your solution and simply doing as much as you can instead of telling what you cannot do, makes it a real extra mile.

At Newsec, we try to go that extra mile every day. Always passionate about the work we do and the clients we serve.